L5M Focus: | Customer-is-king attitude |
L4B Focus: | Customer convenience |
Notes:
L5M Focus: | Articulated customer wishes |
L3P Focus: | Product adaptations |
Notes:
L5P Focus: | Service in a form that is more-than-money-can-buy. |
L4B Focus: | Customer gratification |
Notes:
L5P Focus: | Attention to the individual |
L3M Focus | Likely prospects |
Notes:
L5M Focus: | Pressures on the customer |
L5P Focus: | Involvement with the customer |
Notes:
Continue with strategies that activate innovation (L6), dependency on customers (L5) and value-for-money (L3).
Originally posted: July 2009